Refund Policy

1

Overview

At Pashuwala Agrotech, customer satisfaction is our priority. We have established a fair and transparent 7-Day Refund Policy to ensure you can shop with confidence. This policy applies to all online purchases made through our website.

2

Refund Eligibility — 7-Day Window

You are eligible to request a refund within 7 (seven) calendar days from the date of delivery, provided:

The product delivered is defective, damaged, or significantly different from the website description.
The product was not delivered at all (non-delivery claim).
Incorrect product or wrong quantity was delivered.
The refund request is raised within 7 days with valid supporting evidence.

❌ Refund requests raised after 7 days from the delivery date will NOT be entertained under any circumstances.

3

Non-Refundable Situations

Refunds will not be issued in the following cases:

The refund request is made after 7 days of delivery.
The product has been used, partially consumed, or altered.
Damage caused by improper storage, handling, or use by the buyer.
Change of mind or buyer's remorse after purchase.
Products purchased during special promotions or bulk/wholesale orders (unless specified).
Minor variation in appearance or weight within acceptable tolerance for agricultural goods.

4

How to Request a Refund

Follow these steps to raise your refund request:

1

Raise a Request

Contact us within 7 days of delivery via email or the website contact form. Include your Order ID, delivery date, and a clear description of the issue.

2

Submit Evidence

Share clear photographs or a short video of the defective / damaged / incorrect product as proof of your claim.

3

Review by Our Team

Our team will review your request and evidence within 2–3 business days and notify you of the decision via email.

4

Product Return (if applicable)

If instructed, arrange to send the product back in its original packaging. Return shipping charges may apply unless the issue is on our end.

5

Refund Processed ✓

Upon approval and verification, the refund will be initiated within 7–10 business days to your original payment method.

5

Refund Method & Timeline

Stage	Details	Timeframe
Refund Approval	Team review & decision	2–3 Business Days
Refund Initiation	Processed to original payment method	7–10 Business Days
Bank Credit	Additional bank processing time	2–5 Business Days
Refund Mode	UPI / Bank Account / Card (original method)	—

📌 Note: Shipping and handling charges, if any, are non-refundable unless the error was on our part.

6

Replacement Option

In certain eligible cases, at our discretion, we may offer a product replacement instead of a monetary refund. This will be communicated to you during the refund review process.

7

Cancellation Policy

Orders can be cancelled before dispatch. Once the product has been dispatched, cancellation is not possible.
To cancel an order, contact our support team immediately with your Order ID.
For cancelled (pre-dispatch) orders, a full refund will be processed within 7–10 business days.

8

Contact for Refund Queries

For all refund-related queries, please contact Pashuwala Agrotech through the contact details or support section on our website. Please keep your Order ID and delivery details handy for a faster resolution.

📧 Use the Contact / Support section on our website to raise any refund or return query. Our team typically responds within 1–2 business days.

Your 7-Day Refund Guarantee